Meet Patrick Reynolds
There’s another fundamental difference between Cross Link Consulting and other IT companies – authentic transparency. We recognize that we aren’t perfect and we might not have all the answers, and sometimes that is okay. Unlike other IT providers who present a facade of perfection, we reach out to product vendors and subject-matter experts, when necessary. Our engineers are not afraid to say “I don’t know,” but they also say “but I will find out”.
What does that mean for our partners? They get a humble, yet talented, group of IT practitioners who work incredibly hard, and who are incredibly invested in getting it right every time.
Working His Way up the “Corporate Ladder”
From there, he began working as a help desk type operation and assumed that his goal was to work his way up the corporate ladder. But one year into his newfound career, he began to feel disenfranchised by the way that the company operated with and related to the customer. Although having three people under his direction shortly after being hired, he found that he could do better if he started his own company.
A Risky Proposition
Not only was his career budding, but his family was too. In the year 2004, Patrick and his wife had three children 6, 4 and 1. Although he had expressed his desire to go it alone and open up his own company, until 2004, understandably, his wife was concerned about leaving the family vulnerable without a dual income. But when he approached his wife with plans for starting his own company in 2004, not only had her fears subsided, she was behind him 100% and willing to sacrifice everything because she believed that Patrick could build something amazing.
Cross Link Consulting Was Born!
In 2004, Patrick started his LLC and opened the doors to Cross Link Consulting. His first concentration was primarily on car dealerships and securing their computer systems, but his vision was to create something more than just a “fix a problem” paradigm. In 2010, he saw a niche in the market not just to fix what was wrong but to ensure that his customers would not have to “fix” things at all. He created a company that performed in-house IT services on an outsourcing basis.
Patrick wanted his clients to be able to pick up the phone in a moment’s notice and get the help they needed. His felt as if there is no job too small or insignificant. His company was there to provide the best in troubleshooting, maintenance, and installation, and also to guarantee that his clients had the most advanced computer systems and cyber-security uploaded at all times. For Patrick IT isn’t just a job, it is a responsibility to keep customers safe.
About His Employees
Patrick believes that work is not a hardship, but a means to a successful and productive life. He is not shy about his faith in God and following his beliefs happens not just in his personal life but his professional one as well. He not only has a strict standard that he lives by, but he also seeks to align himself with other people who share his passion and love for work. Expertise is a must, but it can be taught. Patricks believes in looking to the person underneath the accreditations and training to find out who a person is and what drives them. Patrick doesn’t consider his job a “job”. His mantra is to work hard for the people that put their trust in you.
“I will know”
When Patrick worked as a young man at Burger King, he had “dining room duty”. That means he was responsible for the cleanliness of seating. After hours, as Patrick was washing down the tables and chairs one evening, he started to sweep underneath a booth hidden way in the back. As he swept, he noticed that there was a French fry shoved way to the back of the table. And that it has probably been there for a very long time. He stopped for a minute and pondered whether he was going just to leave it there and move along or take the time to sweep it up.
After all, clearly other people in charge had not tried to retrieve it, and no one was going to see it. But after much consideration, he came the conclusion that it didn’t matter if anyone saw that he had gone the extra mile After all, he didn’t have someone standing over his shoulder checking his cleaning. But it was in that very moment that he recognized that it wasn’t important if anyone saw what he was doing; he would know.
That is how he looks at his position at Cross Link Consulting, his leadership, and his role in life. He doesn’t care if other people are watching and sees what he is doing because he knows. He knows that it is his responsibility as a man of God to go the extra mile. And that is how he sees everything he does professionally and personally in life. It doesn’t matter if anyone else knows he is doing a good job; he knows, and that is all that matters.