Meet Our Expert Team
Cross Link Consulting: Your Trusted IT Partners
Discover the dedicated professionals behind our success, committed to delivering exceptional IT services tailored to your needs.

Jason Franklin
Chief Operations Officer
Jason is the Chief Operations Officer at Cross Link Consulting, overseeing daily operations and long-term planning for the company. He brings decades of leadership experience from his service in the U.S. Army, where he held roles focused on technology, operations, and planning. Jason leads with a steady, mission-driven mindset and works to support the team, strengthen internal processes, and ensure clients receive consistent, dependable service.
Avery Reynolds
Triage Specialist
Avery is a Triage Specialist at Cross Link Consulting and is often the first person clients speak with when they need help. She listens carefully, helps prioritize requests, and makes sure issues are directed to the right place. With a background in astronomy and astrophysics from Embry-Riddle Aeronautical University, Avery brings a thoughtful and detail-focused approach to her work. Her calm presence helps clients feel heard and supported from the very first interaction.
Nolan Whittaker
Quality Assurance and Control Manager
Nolan is the Quality Assurance and Control Manager at Cross Link Consulting and helps ensure systems and processes function as intended. He focuses on reviewing workflows and supporting improvements that contribute to reliable service. Nolan’s work behind the scenes helps maintain consistency and supports the overall quality of care clients receive.
Andrew Smith
Business Development Representative
Andrew serves as a Business Development Representative at Cross Link Consulting, where he focuses on building trusted, long-term relationships with the organizations we serve. He joined Cross Link because of its service-first approach to IT and cybersecurity and its commitment to doing things the right way. Andrew spends his time listening, asking thoughtful questions, and helping leaders understand how technology and security can support their mission. His goal is to provide peace of mind, so organizations can move forward with confidence and focus on what matters most.
Zach Wangerin
Customer Success Manager
Zach is the Customer Success Manager at Cross Link Consulting and serves as a primary point of contact for many of our clients. A retired U.S. Army Veteran, he brings years of leadership experience into his work supporting businesses across the region. Zach focuses on building trust, understanding client needs, and helping ensure each client has positive, supported experience.
Taylor Temples
Field Technician Manager
Taylor is the Field Technician Manager at Cross Link Consulting and leads the team that provides onsite IT support to clients. He works closely with technicians and clients to ensure systems are maintained and issues are addressed efficiently. Taylor focuses on clear communication and follow-through, helping businesses feel confident that their technology is being handled with care.
Skyler Richards
Field Technician
Skyler is an IT Field Technician at Cross Link Consulting who supports clients by listening carefully to their concerns and helping resolve everyday technology issues. He brings experience from both civilian and military environments, including hands-on PC support and active-duty service in the U.S. Navy. Skyler approaches each situation with focus and professionalism, taking time to understand the problem and offer clear, practical solutions that help clients stay productive.
